Last Update: 24/8/2023
These terms and conditions govern the contractual relationship between the entity Shiporama ApS, with Danish tax identification number 31478936, and the users, hereinafter referred to as "The User" or "The Users," who contract the services offered on the website shiporama.com. By accepting these terms and conditions, the User enters into a legally binding contract with the Company. The User confirms that they have the legal capacity to enter into such a contract in accordance with the legislation of their country of residence.
1. By accepting this contract, the User agrees that the Entity will provide the services available on shiporama.com, which the User chooses to contract, and in return, the User will pay the specified price for the selected service plan. The Website has the authority to determine the range of service plans available on shiporama.com at its discretion and retains the right to modify the availability of these plans as it deems necessary and appropriate.
2. The User of the Website can choose between two options: purchasing individual products offered on the Website or joining the loyalty or membership program. By joining the membership program, the User can make recurring credit top-ups to access benefits and advantages.
3. The Website reserves the right to determine the assortment of goods and services available on its platform. It will also decide the existing stock for each product. The Website holds the discretion to make changes to the availability of goods and services as it deems necessary, without any specific limitations on the timing of such modifications.
4. It should be noted that the prices of products on the Website will vary for member and non-member users. Additionally, prices may be subject to market fluctuations and are influenced by offers from third-party suppliers.
1. The Website provides estimated delivery times for each product, typically ranging from 2 to 7 working days, unless otherwise stated explicitly. However, considers that delivery will always be completed within a maximum of 30 calendar days from the order placement date.
2. Products are dispatched through professional carriers contracted by the Company, who will deliver them to the address specified in the order.
3. In the event that a product is not delivered within the agreed timeframe, the User must notify the Company accordingly.
4. The Company reserves the right to subcontract third-party suppliers for product distribution or service provision, which may include transport services.
5. If a User fails to accept the delivered product, they will be responsible for any associated expenses and will assume the risk of loss or accidental damage of the item. The risks involved with the product pass on to the User upon delivery.
6. The User officially acquires ownership of the products either when the Entity receives full payment of the price, including shipping costs, or at the time of delivery, depending on which occurs later.
1. On the Website, the User has the option to purchase various digital products that do not require the physical delivery of goods, such as license keys and "e-books," among others.
2. Products labeled as "license keys" or "activation keys" are limited to one purchase per user account, unless explicitly stated otherwise.
3. Upon ordering certain digital products, the User will receive activation instructions via email in the order confirmation. In case the User does not receive these instructions, they can contact customer services to obtain them.
4. Digital products can be immediately utilized once activated through the corresponding license key. Activation can be achieved via direct download from the Website or by receiving the digital product through the provided email. Consequently, returns and refunds for these digital products are not permitted.
5. If the User encounters difficulties receiving a digital product due to issues related to their email provider or mail server, they may seek assistance from the customer service department.
6. The Company retains the right to cancel orders for digital products if it identifies any activity that is deemed abusive, fraudulent, or violates the terms and conditions outlined in this contract.
1. The membership or loyalty program offered by shiporama.com allows Users to participate in a program of recurring purchases that result in the acquisition of credits. These credits can later be exchanged for goods and/or services available on the Website at reduced prices.
2. Users who join the membership program commit to purchasing the corresponding amount of credits or bonuses every 14 days, according to the membership plan they choose from the options available on shiporama.com or other marketing offers at the time.
3. To become a member, Users can follow the procedures listed on the Website or purchase any product at the membership price and accept the program's conditions.
4. Users have the flexibility to change their membership plan to a lower or higher one at any time from their personal account. The change will take effect from the next automatic payment charge. If a User fails to pay the full price of their membership plan on the due date, they will be automatically moved to the membership plan immediately below, but they will still have access to the most basic membership plan, which costs €5.95 to recharge.
5. Upon joining the membership, the User commits to an automatic credit reload every 14 days. For each euro recharged, the User will receive one credit (or the equivalent in their local currency, converted at the applicable exchange rate).
6. The recharged credits will be visible in the User's personal account on the Website and will remain valid for 30 days from the date of acquisition. After this period, any unused credits will expire and cannot be used for product purchases on the Website.
7. With each automatic top-up, the User will receive a confirmation notification of the payment made.
8. To offer more flexibility, the User has the option to skip the following automatic credit recharge to their membership plan. They can select this option in their personal account before the next scheduled recharge takes place.
9. If the User wishes to cancel their membership plan, they must communicate the cancellation with 14 days' notice. They can do so via the "Unsubscribe" function in their personal account or by contacting the customer service team. The subscription will be effectively and definitively canceled 14 days after this communication. Alternatively, the User may choose to cancel their plan immediately without waiting for the notice period by opting for this option in their personal account and completing a final credit recharge of 5.95 EUR.
10. Once the membership is cancelled, the benefits associated with it are also cancelled. The credits will expire after the corresponding established term has elapsed.
11. shiporama.com offers trial periods for various membership plans. If the User decides not to continue with the membership plan after a trial period, they must cancel it before the trial period ends to avoid future automatic credit reloads as per the selected plan.
12. As a welcome gift, the Website may offer free or reduced-price redeemable credits. The prices and plans applicable to these credits will be those displayed on shiporama.com at all times, and in any marketing offers. The validity of these credits is subject to the membership plan and the specified probationary period. If the initial trial period of the membership is terminated, any free credits provided will also be canceled.
13. Additionally, the Company may extend promotional offers to member users, including discounts on the price of the first shipment of products.
14. The Company carries out promotional and marketing activities in collaboration with third-party companies, which may offer specific conditions different from those specified on the Website.
1. The prices of the products or services offered on the Website are as specified at the time of confirming the order or subscription to the service, either on the Website itself or in relevant marketing offers. The User is informed that prices may slightly vary due to fluctuations in currency exchange rates between euros and their local currency, and the Company is not responsible for such variations.
2. The Company reserves the right to change the prices of the products or services at any time. If a User is subscribed to a membership plan, they will be notified in advance of any price changes, giving them the option to cancel their subscription before the new prices take effect.
3. Product prices may differ based on whether the User participates in the membership program or not, resulting in considerably lower prices for member users compared to non-member users.
4. Please note that the prices shown for the products do not include the cost of the transport service required to deliver the order, which will be detailed during the order process.
5. Additionally, the prices shown for the products include the applicable Value Added Tax (VAT) or equivalent indirect tax in accordance with the country's regulations where the consumption takes place. The VAT rate applied to each product may vary based on its nature and the relevant VAT rates in the User's country of consumption.
6. For orders delivered to non-EU countries, Users may be subject to import duties and taxes charged when the package arrives at its destination. Any additional charges due to customs clearance will be the responsibility of the User. The Website has no control over these charges, as import policies vary by country, and it is the User's responsibility to comply with their country's import regulations.
7. The User agrees to receive invoices (and, if applicable, receipts) for their purchases of products and services electronically, making the process more convenient and efficient.
1. Unless otherwise specified in this contract, the User has the right to exercise their right of withdrawal by returning the purchased products within 14 calendar days from the date of physical receipt. To initiate the return process, the User can contact the Company through the customer service email.
2. The Company retains the right to either partially or completely refuse to refund the amount for returned goods in cases where the product shows damages caused by the User or if the products are non-returnable due to hygiene or health protection reasons, and they have been unsealed.
3. Goods returns will be processed by the Company within 14 days from the date of receiving and inspecting the product at the Company's facilities, or from the date of communication by the customer if a physical return of the product is not required.
4. The refund will be processed using the same payment method utilized by the User during the initial purchase. The Company may exercise flexibility in its return policy based on the specific circumstances of each case. If the User has made partial payment using credits, the equivalent amount will be refunded in credits.
5. The User is responsible for providing all necessary information to the Company and the carriers to complete customs formalities and provide essential shipping documents.
6. If the User encounters any defect, damage, or abnormality in the received product or if they receive fewer products than ordered, they must promptly inform the Company.
7. For a claim to be considered valid, the User must provide a photograph of the incorrectly received product or visible damages/defects, if applicable.
8. If a defect is not immediately evident, the User must inform the Company of its detection as soon as reasonably possible and cooperate fully in the investigation of any suspected defect or damage.
9. The User is not authorized to return the product for a refund upon delivery or through a parcel office. If the User is not a member of the membership program, they will bear the transport costs for returning the products, whereas the Company will cover the costs for members. In any case, returned products must indicate the name and address of the sender and be labeled "claim," except in cases where the return is due to withdrawal without cause, in which case the label "return" should be used.
10. Amounts paid for the purchase of credits are non-refundable, even if the User does not use them during their validity period, except in cases where the purchase resulted from an error on the part of the Company and was not consented to by the User.
11. If a good has been partially paid for using credits, the return will involve both a refund of the credits used for the purchase and, if applicable, a refund of the amount paid using another payment method, which will be refunded to the same means of payment. If credits are refunded, the User will have another 30-day validity period to use them.
12. Digital products, such as license keys and e-books, are non-refundable once the software is activated or downloaded. The User expressly acknowledges that they forfeit their right to withdraw from the contract from the moment they gain access to the contracted digital product, unless the product is found to be defective.
2. Depending on their country of residence, the User may exercise their rights related to data protection as per the applicable regulations. Users residing in member states of the European Union can exercise their rights of access, rectification, deletion, opposition, limitation to processing, and portability in accordance with the provisions of the General Data Protection Regulation (EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data) and its implementing regulations.
3. For U.S. citizens and permanent residents of the United States, they can exercise their rights in accordance with the relevant laws applicable in their state and jurisdiction.
4. To verify the identity of the User, the Company may require the User to provide proof of identity along with their request.
1. The Company shall not be held liable for any changes in prices, taxes, or duties applicable to the products, nor for any lack of availability or supply of the products. Additionally, the Company will not be responsible for defaults by third parties, force majeure events, or any issues arising from incorrect contact details or delivery address provided by the User.
2. The User is responsible for ensuring that they receive emails sent by the Website and should check their spam folder to avoid missing important communications.
3. The guarantee provided by the Company for its products varies based on whether the User is considered a "consumer" or acting in a professional capacity, in accordance with the provisions of Directive 1999/44/EC of the European Parliament and the Council. If the User is a consumer, they will be covered by a legal guarantee or "conformity" period of 2 or 3 years, depending on their country of residence, as per the European Directive 2019/771.
4. The Website may contain hyperlinks to third-party web pages, and the Company disclaims any responsibility for the content of such pages.
5. Promotional and marketing activities are conducted by the Company directly or through third parties. The Company holds no responsibility for any promotional or marketing activities carried out by third parties that do not comply with the Company's guidelines and instructions or when the Company is unaware of such operations.
1. The User acknowledges that the Company may temporarily suspend their user account and/or cancel orders if any fraudulent or abusive activity is detected.
2. Transactions suspected of being abusive or fraudulent will be refunded to the original payment method used by the User.
3. If the User detects any fraudulent or abusive activity in their account, they can contact the customer service of the Website. The Company will investigate the case and attempt to resolve the situation.
4. To maintain fairness and prevent misuse, the Website limits the creation of user accounts to one per person and two per IP address. The Company reserves the right to monitor and control any attempt to establish multiple accounts. Continuous violation of this policy will lead to the termination of all associated user accounts.
1. By accepting our Terms and Conditions, the User consents to receive automatic notifications by SMS and/or email regarding their orders, personal preferences, and other activities related to the service provided by the Website.
2. Users participating in the membership service will receive personalized offers of products prior to each credit reload, and they may also opt to receive emails, newsletters, special offers, and updates to enhance their shopping experience.
3. Users have the option to unsubscribe from optional notifications at any time by accessing "My Account" in their user account on the Website or by contacting customer service.
4. The Company will not be held responsible for any failed, delayed, or erroneous delivery of goods or services if the User has provided incorrect data or fails to keep their information duly updated.
5. For any customer service inquiries, assistance with incidents, or support-related matters Contact us at [email protected]
1. The Entity reserves the right to modify these terms and conditions, as well as any existing policies on the Website, at any time.
2. The User will be bound by the terms and conditions, policies, or conditions of sale that were in effect at the time of placing their order, unless changes are required due to applicable legal provisions or at the request of public authorities.
3. In the event that any condition, term, and/or policy is deemed invalid, void, or unenforceable for any reason, that specific condition will be excluded without affecting the validity or enforceability of the remaining conditions.
1. The Entity retains the right to transfer the rights and obligations arising from its contractual relationship with the User to any natural or legal person it deems appropriate. In such cases, the assigned party will assume all the rights and obligations derived from the contract, and the Entity is obligated to inform the User about this transfer.
2. The User is not permitted to transfer or assign the contract or any of the rights or obligations derived from it to any third party without obtaining the prior written consent of the Company.
1. These terms and conditions shall be governed and construed in accordance with the laws of the jurisdiction where the Entity is registered. Any conflict or dispute arising from the application or interpretation of these terms and conditions shall be exclusively resolved by the Judges and Courts located in the jurisdiction of the Entity's registered address.
2. However, if the User qualifies as a consumer and resides in one of the Member States of the European Union, they also have the option to apply the jurisdiction of their country of residence and any mandatory provisions of their country's legislation.
3. Similarly, if the User qualifies as a consumer and resides in the United States, they may also choose to apply the jurisdiction of their State of residence and any mandatory laws of their State.
4. In the event of any dispute related to the compliance with these terms and conditions, both parties agree to make good faith efforts to reach an amicable resolution before resorting to any other means of dispute resolution.